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Frequently asked questions

How much does delivery cost?

Delivery is free for orders over R400 and R70 for orders under R400.

How long does delivery take?

Delivery normally takes between 1 and 5 working days after dispatch. Orders are dispatched within 1 to 2 working days from the order date.

How do I know my order has been received?

You will receive an email from Hair Cosmetics to confirm your order and your tracking number. If we need any further information to complete your order we will be in touch by email, phone, or text. Otherwise, your order will be dispatched as soon as possible.

Can I change my order once I’ve placed it?

No, once you place an order it is final.

Where do you deliver?

We deliver everywhere in South Africa.

Is there someone to assist me in choosing the right product?

We have staff in-store 7 days a week that can assist you when purchasing a product or navigating the right product for your hair. Whatsapp 010 226 9081 and we will get back to you with any questions.

I have a problem with the website, what do I do?

You can contact our customer support on Whatsapp, open 7 days a week – shopping hours 010 226 9081

I want to return my order, how do I go about this?

You can return an unopened and unused product within 7 days unopened and you will receive a refund or product. Anything after 7 days or if anything has been opened or used will not be refunded. Contact us via email or WhatsApp to log a collection.